Frequently Asked Questions

Everything you need to know about shopping with Tony Bianco.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Please note that processing times may increase during peak sale periods.

What is your return policy?

We offer returns on all full-priced items within 14 days of delivery. Items must be in their original, unworn condition with all packaging included. Sale items are eligible for store credit only.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping costs and delivery timeframes are calculated at checkout based on your specific location.

How do I care for my leather shoes and accessories?

To maintain the quality of your leather goods, we recommend using a leather protector spray before your first wear and cleaning regularly with a damp cloth and specialized leather conditioner.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Klarna.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.